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Frequently Asked Questions

Comfort Union has the answers to your most frequently asked HVAC, plumbing and electrical questions. Call us today to set up an appointment with one of our outstanding professionals or to learn more.

Why don’t you charge by the hour ?

At Comfort Union, we believe in providing our customers with transparent, honest and straightforward pricing. While we understand that some customers may be curious about why we don’t charge by the hour, we have chosen to charge by the job and offer fixed pricing for a few key reasons:

  • No surprises: With fixed pricing, you know exactly what to expect before the work begins. You won’t be surprised by an unexpectedly high bill based on hourly labor rates, which can vary depending on the technician’s speed and experience. Our pricing structure ensures that you are paying for the quality of the work, not the time it takes to complete it.
  • Value for money: Charging by the job means you’re paying for the actual service and the results you receive, rather than the time spent on the job. This approach promotes efficiency and ensures our technicians are focused on delivering the best possible outcome for your HVAC, plumbing and electrical needs.
  • Peace of mind: With fixed pricing, you can trust that our technicians won’t rush through the job to move on to the next customer. They’ll take the time to ensure the work is done right the first time, saving you money and frustration in the long run.
  • Fairness and consistency: By charging a fixed price, we can guarantee that every customer receives the same high level of service at a consistent rate, regardless of how long the job may take. This eliminates any potential bias or inconsistencies in billing.

At Comfort Union, our commitment is to provide exceptional HVAC and plumbing services that meet your needs and exceed your expectations. Our fixed pricing model is just one way we strive to deliver a stress-free, reliable experience for all of our valued customers. If you have any further questions about our pricing structure, please don’t hesitate to contact us.

How much does it cost to install or replace an HVAC system or plumbing fixture?

The cost of installing or replacing an HVAC system or plumbing fixture varies depending on the specific equipment or fixture needed. We provide a personalized, upfront quote.

Can you provide an estimate for the work needed?

Yes, we’re happy to provide you with a free, no-obligation estimate for the work required except for service calls. Please contact us to schedule a consultation.

How long will the installation or repair take?

The time it takes to complete an installation or repair depends on the complexity of the job. We’ll provide you with a time estimate during our initial consultation.

Are your technicians licensed and insured?

All of our technicians at Comfort Union are licensed and insured, ensuring that you receive professional and reliable service.

What brands or products do you recommend or work with?

We work with a range of high-quality brands and products, and we can recommend the best options based on your specific needs, budget and the unique climate conditions in Calgary.

How can I improve the energy efficiency of my HVAC system?

To improve your HVAC system’s energy efficiency, we recommend regular maintenance, proper insulation and considering high-efficiency equipment, such as a hybrid heat pump (which is ideal for Calgary’s harsh winters).

How often should I schedule maintenance for my HVAC system or plumbing?

We recommend scheduling HVAC maintenance at least once a year, preferably before the heating season. Plumbing maintenance can be scheduled as needed, but it’s a good idea to have a professional check for issues like hard water buildup periodically.

What are the signs that my HVAC system or plumbing needs repair or replacement?

Signs that your HVAC system or plumbing needs repair or replacement include unusual noises, inconsistent temperatures, water leaks, low water pressure or discolored water. If you notice any of these issues, contact us for an assessment.

Are there any available rebates or incentives for installing energy-efficient equipment?

Rebates and incentives may be available for energy-efficient equipment installations. We can help you explore your options and determine your eligibility.

How do I know if my ductwork needs cleaning or if I have a plumbing leak?

If you’re experiencing poor indoor air quality, unusually high energy bills or uneven heating and cooling, it might be time to check your ductwork. Signs of a plumbing leak include water stains, mold growth and higher-than-normal water bills.

What's the best way to maintain my heating, cooling or plumbing system between service appointments?

To maintain your systems between service appointments, change your air filters regularly, keep your outdoor HVAC unit clean and clear of debris and address hard water issues with a water softener.

Can you help me with indoor air quality issues, such as improving ventilation or installing air purifiers?

We can help improve your indoor air quality by installing whole-home humidifiers, air purifiers and proper ventilation systems tailored to Calgary’s unique climate.

What is your availability for emergency repairs or services?

Comfort Union does not provide 24/7 emergency repairs and services right now, but please contact us as soon as possible and we’ll prioritize your needs.

What kind of warranty or guarantee do you offer on your work and the products you install?

We offer top warranty protection on our work and the products we install. Our 100% Satisfaction Guarantee ensures that if you’re not happy, we will make it right—period.

Do you offer any financing options or payment plans for larger projects?

We understand that larger projects can be a financial burden. Please contact us to discuss available financing options and payment plans.

Expert Plumbing & HVAC Services

Expert Plumbing & HVAC Services

Call: 403-399-7903

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